We pride ourselves on getting your LULLE BARE silk to you as quickly as possible. All orders are carefully hand-packed and dispatched from our UK studio.

Order by 14:00 (Monday–Friday) for same-day dispatch. Orders placed after this time, or over the weekend, will be dispatched the following working day.

During busy periods, your order will be dispatched within 1-2 working days.

Royal Mail 24 Tracked: Estimated 1-3 working days including dispatch.
Standard Free Delivery (Royal Mail 48 Tracked): Estimated 2-5 working days including dispatch.

Please note: While we aim for perfection, delivery times are estimates provided by Royal Mail and may vary during peak periods.

Once your silk is on its way, you will receive a tracking link via email. You can also monitor your delivery status at any time by signing into your account at account.lullebare.com.

If your parcel hasn’t arrived as expected, or if you have any questions, please reach out to us at customercare@lullebare.com and quote your order number.

As soon as you place your order, you will receive an automated order confirmation email. This means we have received your order in our system and pre-authorised your payment card for the purchase.

We immediately verify that your item is in stock and available for immediate dispatch. If an item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via email to arrange an alternative or a refund.

Once stock is confirmed, we will process the payment charges and hand-pack your order directly from our UK studio. We aim for same-day dispatch for orders placed before 14:00 (Monday–Friday); however, during exceptionally busy periods, processing may take up to 1–2 working days.

A shipping confirmation email containing your Royal Mail tracking link will be sent to you within 24 hours of your package leaving our studio.

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make a note of it when signing for delivery or do not accept the delivery and ensure the delivery person has marked "refused due to damage" on the receipt or device.

If you do accept delivery please take photos of the damaged packaging or products inside the packaging.

Then send the photo evidence to customercare@lullebare.com then visit your customer account at account.lullebare.com and select Return, along with your reason.

While we use reliable tracked services with Royal Mail, occasionally a parcel may go missing in transit. If your tracking link shows no movement for more than 7 working days (UK Mainland), please contact us immediately at customercare@lullebare.com. We will launch an investigation with the carrier and, if the item is confirmed lost, we will arrange for a replacement to be dispatched or issue a full refund. Please report non-deliveries within 14 days of your estimated delivery date.

While we would love to ship our beautiful products to our global brothers and sisters, at this time lullebare.com only serves the United Kingdom.